Several reasons can explain this situation:
Validating your account will allow you to access our entire offer and withdraw your winnings.
To validate your account, we kindly ask you to provide us with a valid ID as well as a proof of address (less than 6 months old).
You can upload your document directly from your account, in the “documents” section.
We strongly recommend you to upload your document directly from your account.
The option is available from your mobile and from a computer by visiting the “documents” section of your Betclic account.
Should you encounter any difficulty, kindly know that you can also send it via email at firstname.lastname@example.org (please kindly use the email address linked to your Betclic account and specify your login in the subject).
Document verification process takes up to 48h and you will receive a confirmation email once the process has been completed.
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