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I can’t register. What should I do?

Several reasons can explain this situation:

  • You already have an active account on Betclic. In order to retrieve access to your account, please do not hesitate to contact our Customer Support via Live Chat.
  • You have closed your last account by choosing the mode “temporary self-exclusion” or “Cooling off period”. Please understand your account will be automatically reactivated at the indicated date.
  • You have closed your last account by choosing the mode “permanent self-exclusion”, you will not be authorized to open a new account with us.

How to validate my account?

Validating your account will allow you to access our entire offer and withdraw your winnings.

To validate your account, we kindly ask you to provide us with a valid ID as well as a proof of address (less than 6 months old).

You can upload your document directly from your account, in the “documents” section.

How can I send my documents?

We strongly recommend you to upload your document directly from your account.

The option is available from your mobile and from a computer by visiting the “documents” section of your Betclic account.

Should you encounter any difficulty, kindly know that you can also send it via email at support@betclic.com (please kindly use the email address linked to your Betclic account and specify your login in the subject).

When will my documents be verified?

Document verification process takes up to 48h and you will receive a confirmation email once the process has been completed.

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