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My account

I don’t remember my credentials

If you have forgotten your login, please know that you can also use the email address associated with your Betclic account in order to retrieve the access.

If you have forgotten your password, please use the “forget password” link and follow the different steps in order to retrieve access to your Betclic account.

Should you still encounter any difficulty, please do not hesitate to contact our Customer Support via Live Chat.

How do I change my email address?

For security reasons, you will not be able to change your email address directly from your account.

If you wish or need to modify the latter, we invite you to contact our Customer Service. After asking you a few security questions to ensure your identity, one of our advisers will be able to accede to your request.

How to modify my limits?

The wagering limit and the deposit limit have been established in order to protect and provide our players with a safe and responsible gaming environment.

By enabling you to set your own limits, we aim at allowing you to better control your expenses and your pace of play.

In this matter, please know that you can set daily, weekly and monthly limits from the “Responsible Gaming” section of your account.

How to close my account ?

Know that you can close your account at any time.

From your mobile and once logged in, the “status” page is accessible by clicking on your “avatar” at the top right hand corner of your screen.

From a computer, click on your login at the top right hand corner, go to “my account” section and click on “status”. (In this section, you can also choose to block your account up to 6 months by using the “cooling-off” period option.)

To proceed to a “temporary self-exclusion” or a “permanent self-exclusion”, please visit the “Responsible Gaming” page of your profile.

Kindly note that the “permanent self-exclusion” is definitive and irrevocable; therefore you will not be authorized to create a new account with us.

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